D1

Interpersonal and written skills

Verbal communication is face to face talking, it has been very useful to me over the course as I have spoken to my teachers and they have explained to me how to do particular tasks and gave me information regarding the tasks in which have helped me achieve the set work.

Broadcasting is the teacher sending useful projections of his screen which allows him to provide useful information or documents to myself and others. This has helped me complete my tasks as it has shown how to use various programmes such as publisher. Broadcasting has also helped me as the teacher has shown me good examples of other people’s work which helped me understand how to do my own work.

Blogger is an online blogging service very useful for uploading documents in which can be viewed and edited by chosen people. It has been very useful to me as my teacher was able to view my work and leave comments consisting of criticism or praise. It can also be useful for instance if someone loses a document they may be able to access it if they have posted it on blogger.

Gmail is a free webmail website provided by Google where you can send quick and efficient emails of any size. This service helped me a lot in the early stage of the course. As I could send my work to my teacher and he would email me back with improvements or confirmation of the task. This was useful also as it was very quick which meant I could make quick improvements and meet the deadline of the task.     

PowerPoint is a programme designed by Microsoft. It is relatively easy to use and requires little IT skills. It helped me as it can be uploaded to my blogger easily as PowerPoint converts it to a jpeg. Which again allows me to receive quick comments leading to quick improvements or I can move on to the next task quicker.

Publisher: I have only used this programme once and I found it fairly easy to use it was useful to create my top ten attributes which allowed me to achieve a task. The disadvantages of this are that it isn’t easy to use and takes some time to get used to it  however when you know how to use the programme it can be effectively used to make documents.

I didn’t use Google calendar in my course as I had already completed the task that needed doing In that service. 

Dummies guide

M3

Learning styles

Visual learning is learning by visual input such as:

·       Books

·       Pictures

·       Documents

·       Games

·       Films

This is the most frequent method of learning however it has been proven that we don’t have much recall of them.

Auditory learning - Learning from songs music or audio diaries this is a very good way because subconsciously remains in your mind.

 Kinaesthetic learning- learning from performing an action such as:

·       Playing a game

·       Working on a computer

·       Writing

This is the best method as muscle memory takes over and you will also remember things subconsciously as well.

These styles of learning are used in everyday life especially in schools and in the work place

When developing my own skills I mainly used kinaesthetic and visual learning I found these were the best for my learning environment in school. 

P4 witness statement

Witness statement
Learner name		Jay ironmonger
Qualification		BTEC National 1st certificate in IT
Unit number and title		Unit 1 Communication and Employability Skills for ICT
Assignment		Recruitment
Description of activity undertaken (please be as specific as possible)
Skill used; I presented a power point presentation demonstrating knowledge of different communication techniques. I have found images to use in my work and I have researched information to also put into my work. Training I created a training plan and I followed it to improve my skills in aspects of IT Communications: I have used a website called posterous to share my work with teachers. I chose to use this website because it was easy to post my work and easy for teachers to view and comment on it. I have also used Gmail to show my teachers work this again is effective because it was fast and easy and easy for them to reply to therefore I received feedback a lot quicker.
Assessment and grading criteria
P4 .Demonstrate a range of effective interpersonal skills.
How the activity meets the requirements of the assessment and grading criteria, including how and where the activity took place
The candidate has used electronic communication via email and blogging throughout the term. Various reports and tasks have been completed using written communication, and have shown awareness of audience and purpose. The tasks have involved writing in a range of styles according to the purpose of the documents. The candidate has taken part in group discussions and has given a short presentation to a chosen audience.
Witness name	Chris Sumpter		Job role	Head of ICT department
Witness signature			Date
Assessor name	Phil Wilkinson
Assessor signature			Date

task 3

https://docs.google.com/open?id=0B6a6_CJTqBqaTDMwWFFtUjk2bm8

https://docs.google.com/open?id=0B6a6_CJTqBqaZUYzQjlzMl84cUU

https://docs.google.com/open?id=0B6a6_CJTqBqaUVJwa0tkNDJDc00

Communication and Barriers

For example when talking to a science teacher you would use scientific terminology because it allows you to communicate with people more effectively within their genre of professionalism. Modulating your voice; when   I want to communicate to my friends I use a certain tone that I wouldn't use when talking to my parents.

For example when giving a presentation you wouldn't quote your presentation word for word. Again in a presentation to help get your point across you would use body language.  

If you're writing a report it is allot easier to understand if the grammar is correct and makes it look more professorial. 

For example if there was a conversation between a doctor and a patient if the doctor was shy or was really aggressive then the patient may get the wrong idea about there problem and think its allot worse than it actually is.

If you are working in an office and your partner is in another room then you may not be able to communicate as well the methods in which you can use to communicate are reduced down to phoning, texting, or emailing. this way you can not use body language to fully communicate and the recipient will not fully understand you.

when you want to speak to someone that speaks a different language it it useful to have a translator they can reduce the impact of the barriers by translating there words into your language so you can understand what there saying. 

Open work spaces; for example in a office if the rooms are not blocked by walls and are open spaces colleagues can communicate more effectively by talking out loud to one an other 

p1

unit 1.1

Attitudes

Attitudes	Description of attitude	Why do employers value this attitude
Hard working	Works hard and is committed.	Because all work will be done and will be reliable.
Independent	Can work by themselves this would be good for someone who fixes computers by themselves.	Because they will be able to work by them self and not need help or support with tasks set.
Determined	Not going to be stopped and pay full attention to tasks.	They won’t let any one stop them doing what they want to do.
Tolerant	Don’t get angry or annoyed easily.	They wouldn’t react to any fights or arguments this will mean they communicate well with everyone and create a good working environment.
Leadership	Can take charge of a situation and influence a group of people. This would be good for a manager.	Can help others and take charge when needed. Companies like knowing who the leader of a situation is and also to know what everyone is doing.
Dependable	They are consistent and reliable in performance.	The employer will trust and rely on the employee to complete all tasks set.
Confident	They believe in themselves.	They will no what there doing and will not need other people to help them all the time. This is why employers value the attribute so much.
Problem solving	They can solve problems	They will be able to complete tasks that they don’t completely understand

General attributes (for any job)

Attribute	Description of attribute	Why do employers value this attribute
Planning skills	You will have knowledge to plan things in advance. This again would be good for someone who plans events.	They like having people that can plan things out in advance and get tasks done in the amount of time provided.
Organisational skills	Someone who is organise. They will be able to organise events with ease and do it well.	They like this because it would everything simpler and they won’t forget anything.
Time management	They can finish tasks on time without making mistakes.	They like this because they will be able to get work done in the time provided.
Verbal skills	The skill to talk well and clearly and use different dialects to communicate with different audiences.	They will be able to discuss effectively and get on with everyone in the company.
Written skills	Able to write well and clearly and be able to write and informally and formally.	They can write reports and generally anything that needs to be written
Numeracy	Able to work well with numbers	They can do accounting and work well with any numbers that appear in there work
Creativity	The person will be creative and come up with various ideas and have there own personality	They will be able to come up with good ideas so employers value that very highly

Specific attributes (ICT Job related)

Attribute	Description of attribute	Why do employers value this attribute
Technical knowledge	They will know how to use technical equipment such as computers.	Employers value this because they will be able to use a variety of technology.
Good working procedures	They will no what to do and when to do it. Such as they would save things in the right place and makes things easier for the whole company.	The employer will know that all work will be done on time and to a certain standard and make it organised.
Health and safety	They will no how to help people that have a problem regarding to illness or injury	Because they know that they will follow the safety guidelines and not put themselves or others in danger
Security	They know how to deal with hacking and other things and would be able to keep the companies privacy	They like security as they can protect the company from various things
Keeping up to date with technology	They will know how to use other equipment and know facts about other equipment other than a computer and more modern software on the computer	They value this as they can use more modern up to date programmes